Panel Esgasy

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Reason*

Technical Issues

I have experienced technical issues with the service

The service was unavailable or experienced outages

Recurring technical issues

Technical issues not resolved by Partner Success

I have lost my end customer due to an incident

The product does not meet my needs

The service does not meet my needs

I was unable to properly validate the service during the trial

Poor support

I did not receive the support I needed from Partner Success

Another reason related to the support received

Price

The price is not competitive or does not fit my budget

I need to reduce resources due to cost reasons

External reasons

My end customer no longer needed the service

Reason unrelated to my activity as a partner

Non-payment or administrative reason from the customer

My organization has been acquired and we migrated to another provider

Internal changes in my company (restructuring, incentives)

Administrative reasons

Transfer of the service to another organization within my company

Reason beyond my control

What can we improve?